At Brand Republic, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information regarding processing times, delivery estimates, and shipping terms.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
During peak periods, promotions, or product launches, processing times may be slightly extended.

Shipping Locations

We currently ship throughout:

Australia
New Zealand
United States
Canada
United Kingdom
Selected international destinations

If your country is not available at checkout, please contact us at hello@brandrepublic.com.au for assistance.

Shipping Rates

Shipping costs are calculated at checkout based on:

Delivery destination
Package weight and dimensions
Selected shipping method

Any applicable shipping charges will be displayed before payment is completed.

Free Shipping

We may offer free shipping promotions from time to time. Eligibility and minimum order requirements will be clearly stated on our website.

Estimated Delivery Times

Australia

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

International

Standard International: 7–21 business days
Express International: 3–10 business days

Please note that delivery estimates are provided by our shipping partners and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Please allow up to 24 hours for tracking updates to appear within the carrier’s system.

Customs, Duties & Taxes

For international orders:

Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their local authorities.
Brand Republic is not responsible for delays caused by customs clearance procedures.
Refused shipments due to unpaid duties or taxes may incur return shipping and handling fees.

Delivery Issues

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is supplied:

We cannot guarantee successful delivery.
Additional shipping fees may apply for redelivery or rerouting requests.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or expected delivery date) at:

Email: hello@brandrepublic.com.au

Please include:

Your order number
Photos of any damage (if applicable)
A description of the issue

We will work with the carrier to investigate and resolve the matter.

Split Shipments

In some cases, orders containing multiple items may be shipped separately to ensure faster delivery. If this occurs, you will receive separate tracking details for each shipment.

Shipping Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

Carrier disruptions
Severe weather events
Customs processing
Public holidays
High seasonal demand

Brand Republic is not liable for delays caused by third-party shipping providers or events outside our reasonable control.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

Brand Republic
📧 info@brandrepublic.com.au
🌐 www.brandrepublic.com.au

We are happy to assist with any shipping-related enquiries.

Please note: By placing an order with Brand Republic, you agree to the terms outlined in this Shipping Policy.